Privacy Policy - Syntphony Virtual Care

Controller

Syntphony Virtual Care, operated by NTT DATA Spain S.L.U.

Privacy contact: https://es.nttdata.com/contact-us

Purpose of processing

The app enables remote healthcare through video calls between patients and professionals. The camera and microphone are used solely for real-time audiovisual communication during the consultation.

Data processed

Real-time image and voice during the video call.
Connection data required to establish the session (e.g., IP address and session identifiers).
Technical data to pair and use compatible Bluetooth devices when the user enables them.

Data is not shared with third parties. No data is used for commercial purposes or third-party analytics.

Legal basis

The legal basis is the provision of the healthcare service requested by the user (Art. 6.1.b GDPR). Image and voice processing is limited to performing the video call.

Requested permissions and justification

Permission	Purpose
android.permission.CAMERA	Capture video for the patient–professional call.
android.permission.RECORD_AUDIO	Capture audio for the video call.
android.permission.MODIFY_AUDIO_SETTINGS	Adjust audio input/output during the call.
android.permission.BLUETOOTH / BLUETOOTH_ADMIN / BLUETOOTH_CONNECT / BLUETOOTH_SCAN	Pair and use compatible medical Bluetooth devices when the user connects them.
android.permission.ACCESS_COARSE_LOCATION / ACCESS_FINE_LOCATION	System requirement to discover nearby Bluetooth Low Energy devices; not used for geolocation.
android.permission.INTERNET	Connect to the video call service and necessary APIs.
android.permission.POST_NOTIFICATIONS	Send relevant notifications (e.g., reminders or incoming calls) if the user allows it.
android.permission.VIBRATE	Vibration for notifications and call alerts.

Retention

Audio and video communications are transmitted in real time and not stored, unless functionality or applicable law requires otherwise (users will be informed beforehand). Users can manage and delete their personal data in the app under Settings > Personal data management.

User rights

Users may exercise their rights of access, rectification, erasure, objection, restriction, and portability via the "Personal data management" option in the app. They may also contact the address indicated in the contact section.

Security

Communications are carried out over encrypted channels. We apply technical and organizational measures to protect data against unauthorized access or misuse.

Changes to this policy

We may update this policy to reflect changes in the app or applicable regulations. The current version will be published on this page.